Job Responsibilities:

• Order Processing: Accurately receive, review, and process customer orders using our order management system, ensuring all details are correct and complete.
  

• Gift Wrapping and Presentation: Expertly wrap gifts and decorate packages, ensuring each item is presented attractively and aligns with our brand standards.

• Inventory Management: Monitor stock levels, coordinate with the inventory team to address shortages, and assist in regular inventory audits to maintain accuracy.

• Shipping Coordination: Prepare orders for shipment, collaborate with logistics partners, and track deliveries to ensure timely arrival.

• Customer Communication: Provide updates on order status, address inquiries, and resolve issues related to order fulfillment.

• Documentation: Maintain accurate records of orders, shipments, and inventory movements for reporting and analysis.

• Process Improvement: Identify areas for enhancing efficiency in the order fulfillment process and implement best practices.

Requirements

• Strong organisational skills and attention to detail.
  
  
• Ability to multitask and manage multiple projects simultaneously.
  
  
• Proficiency in MS Office and Shopify platform.
  
  
• Experience in e-commerce order processing is a plus
  
  
• Good communication skills