Experiencing issues with your order?
Don't worry, we're here to assist you. Please have your order number ready, which can be found in your Order Confirmation email.
We are pleased to offer hassle-free returns and exchanges within 30 days from the purchase date for most items. However, please note that Sale Items, Gift Cards, and Personalised Custom Items are excluded from this policy. Please start your return here if you need to return the items you purchase.
- To be eligible for a return or exchange, the item must be in its original condition with the tag intact, unworn, unwashed, and unaltered, and it should be returned in its original packaging. Please avoid soaking the items, as colour runs due to this reason will make the item strictly non-returnable.
- Sale Items are considered FINAL SALE and cannot be exchanged or returned.
- Personalised and custom items are not eligible for return.
- For clothing sets, all items within a set must be returned together. Individual items from a set cannot be returned or exchanged separately.
- Gifts received with a purchase are non-refundable and cannot be exchanged for other items or different designs.
- All approved exchanges will be processed as store credit, which will be provided to you in the form of a gift card via email. Please note that we do not offer direct one-to-one exchanges, only store credit.
- All returned items will be assessed, and a gift card will be issued for the same value as the item paid (excluding any shipping fee). Please note that we do not offer cash refunds. The risk of the item remains with you until it is received by us.
- The return delivery fee is to be borne by you, except for defective items.
- Please ensure that you use a traceable mode of postage for returns, as we cannot accept returns via non-traceable mode of postage. Your return will be processed as a gift card equivalent to the purchase price within 7 business days from the time we receive it.
- Items purchased from KAYS+ KINS retailers or stockists must be returned to the original store. We cannot accept returns on behalf of a retailer.
We take pride in offering only the highest quality products. If you find a fault with any of our items, we will do our best to replace it for you. Here's what to do if you discover a defect.
- Contact our customer service team via email, social media DMs, or WhatsApp at 03-79726535.
- Attach photos of the defect to your message. Please note that defective claims must be submitted within 7 days of receiving your order.
- Ensure that the item is unworn, stain-free, unwashed, unaltered, and has the clothing tags still attached.
- Submit your return request.
Our customer service team will contact you and provide a return shipping label for the defective item. Once we receive the defective item, we will send you a replacement. If the item is no longer in stock, we will issue a Gift Card or refund.
Contact us at :
Phone / Whatsapp: