Return Policy
We are pleased to offer hassle-free returns and exchanges within 30 days from the purchase date for most items. However, please note that Sale Items, Gift Cards, and Personalised Custom Items are excluded from this policy. Please start your return here if you need to return the items you purchase.
- To be eligible for a return or exchange, the item must be in its original condition with the tag intact, unworn, unwashed, and unaltered, and it should be returned in its original packaging. Please avoid soaking the items, as colour runs due to this reason will make the item strictly non-returnable.
- Sale Items are considered FINAL SALE and cannot be exchanged or returned.
- Personalised and custom items are not eligible for return.
- For clothing sets, all items within a set must be returned together. Individual items from a set cannot be returned or exchanged separately.
- Gifts received with a purchase are non-refundable and cannot be exchanged for other items or different designs.
- All approved exchanges will be processed as store credit, which will be provided to you in the form of a gift card via email. Please note that we do not offer direct one-to-one exchanges, only store credit.
- All returned items will be assessed, and a gift card will be issued for the same value as the item paid (excluding any shipping fee). Please note that we do not offer cash refunds. The risk of the item remains with you until it is received by us.
- The return delivery fee is to be borne by you, except for defective items.
- Please ensure that you use a traceable mode of postage for returns, as we cannot accept returns via non-traceable mode of postage. Your return will be processed as a gift card equivalent to the purchase price within 7 business days from the time we receive it.
- Items purchased from KAYS+ KINS retailers or stockists must be returned to the original store. We cannot accept returns on behalf of a retailer.
Defect & Quality Assurance Policy
We take pride in the quality of every Kays+Kins piece. If you believe you have received an item with a manufacturing defect, please contact us within 7 days of receiving your order with clear photos and your order number for assessment.
Please note that wear and tear, damage caused by washing, dryer usage, friction, stretching, snagging, or prolonged use are not considered manufacturing defects.
As garments are soft-use items that undergo regular wear and laundering, claims submitted after extended usage periods may NOT be eligible for refund or replacement.
Approved cases will be resolved via replacement, store credit, repair assistance, or refund at our discretion.
For any issue regarding your order, you may contact +603-300 86906
