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Shipping and Delivery
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- Orders placed Monday to Friday by 2pm will be shipped the same business day.
- Orders placed on Friday after 2pm will be shipped the following business day.
- Please note that these shipping times do not apply to customised gift orders, which will be shipped within 3-5 business days.
- Once your order leaves our premises, it should arrive at your location within 2-3 business days depending on your location.
- You will receive an email with tracking information once your order ships. If you do not receive an email from us, please check your spam folder.
- Orders placed Monday to Friday by 2pm will be shipped the same business day.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our shipping rates. -
We are proud to offer free shipping within Malaysia with the following terms:
- Free Shipping (West Malaysia) on orders over RM100
- Free Shipping (East Malaysia) on orders over RM150
- Free Shipping (Singapore) on orders over S$110
For self pick-up, please contact support@kaysandkins.com
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For international orders, kindly drop us an email at support@kaysandkins.com
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We offer reliable shipping options for all orders within Malaysia and Singapore. Choose J&T and DHL eCommerce for Malaysia, and Teleport for Singapore deliveries.
Returns and Exchanges
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We are pleased to offer hassle-free returns and exchanges within 30 days from the purchase date for most items. However, please note that Sale Items, Gift Cards, and Personalised Custom Items are excluded from this policy. Please start your return here if you need to return the items you purchase.
- To be eligible for a return or exchange, the item must be in its original condition with the tag intact, unworn, unwashed, and unaltered, and it should be returned in its original packaging. Please avoid soaking the items, as colour runs due to this reason will make the item strictly non-returnable.
- Sale Items are considered FINAL SALE and cannot be exchanged or returned.
- Personalised and custom items are not eligible for return.
- For clothing sets, all items within a set must be returned together. Individual items from a set cannot be returned or exchanged separately.
- Gifts received with a purchase are non-refundable and cannot be exchanged for other items or different designs.
- All approved exchanges will be processed as store credit, which will be provided to you in the form of a gift card via email. Please note that we do not offer direct one-to-one exchanges, only store credit.
- All returned items will be assessed, and a gift card will be issued for the same value as the item paid (excluding any shipping fee). Please note that we do not offer cash refunds. The risk of the item remains with you until it is received by us.
- The return delivery fee is to be borne by you, except for defective items.
- Please ensure that you use a traceable mode of postage for returns, as we cannot accept returns via non-traceable mode of postage. Your return will be processed as a gift card equivalent to the purchase price within 7 business days from the time we receive it.
- Items purchased from KAYS+ KINS retailers or stockists must be returned to the original store. We cannot accept returns on behalf of a retailer.
- To be eligible for a return or exchange, the item must be in its original condition with the tag intact, unworn, unwashed, and unaltered, and it should be returned in its original packaging. Please avoid soaking the items, as colour runs due to this reason will make the item strictly non-returnable.
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To initiate the return process, kindly proceed to our return portal. Upon completion of the return processing by our warehouse, you will receive a confirmation email, and a store gift card will be issued to you.
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KAYS+KINS takes pride in offering only the highest quality products. If you find a fault with any of our items, we will do our best to replace it for you. Here's what to do if you discover a defect:
- Contact our customer service team via email, social media DMs, or WhatsApp at 03-79726535.
- Attach photos of the defect to your message. Please note that defective claims must be submitted within 7 days of receiving your order.
- Ensure that the item is unworn, stain-free, unwashed, unaltered, and has the clothing tags still attached.
- Submit your return request here.
- Our customer service team will contact you and provide a return shipping label for the defective item.
- Once we receive the defective item, we will send you a replacement. If the item is no longer in stock, we will issue a Gift Card or refund.
- Contact our customer service team via email, social media DMs, or WhatsApp at 03-79726535.
About Kindred Rewards Program
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Earn loyalty points with every online purchase – receive 100 points for every RM1 spent, excluding discounts, shipping fees, and payments made using Gift Cards or Store Credits.
Plus, enjoy these additional point-boosting opportunities:
- Receive a bonus of 500 points on your child's birth month when you provide their birthday.
- Create an account with us and instantly earn 250 points.
- Follow us on Instagram and receive an extra 20 points.
Stay tuned for special campaigns that offer double points – earn x2 more during campaign seasons!
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Thank you for your previous purchase. However, if you checked out as a guest and didn't create an account with us, you won't have been enrolled in our Kindred Rewards Program. To become a part of the program and start earning points, please create an account with us here. Please note that points are only added when you create an account, and we cannot retroactively add points for past guest orders.
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Points expire at the end of the month after a 12-month period. You can check your reward points by login in here
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You can redeem your points once you have accumulated 1000 points. Simply log in to your Kindred account, and you can start redeeming discounts based on the points you have available.
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To apply your reward points during checkout, just redeem your points via your Kindred dashboard here. You'll receive a coupon code that can be used when checking out your order.
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Your Kindred points will be credited to your account once your order has been fulfilled.
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Your points will not be deducted if you return your product. However, please note that orders made using gift cards or store credit will not earn additional points.
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To refer your friends, log in to your Kindred dashboard. At the bottom of the page, you'll find a unique link that you can share via WhatsApp or email with your friends. Your friends should use this link you shared to make a purchase and enjoy RM15 off on orders with a minimum value of RM100. After your friend completes their purchase through your link, you will receive 500 points.
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Currently, we do not provide additional points for leaving reviews. However, we do offer a one-time-use 20% discount if you leave a review on our website.
Gift Wrapping Service
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No, we do not offer embroidery personalisation on our clothes and swaddles. The reason for this is our belief that these items are intended to be passed down to younger siblings and friends. As babies grow, there is a need for more space to accommodate their current-age clothing. Generally, these outgrown clothes tend to take up a significant amount of storage. If we were to embroider the baby's information on them, it would make it difficult to pass them down and would ultimately result in wastage.
Instead, we have designed keepsake boxes for you to store anything you find worth treasuring, regardless of the brand. These boxes provide a safe and dedicated space to store items that hold sentimental value. Whether it's clothing or any other item your baby has used, our keepsake boxes are perfect for preserving those cherished memories.
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Our gift wrapping service is available for RM15, which includes a premium gift box, a beautifully hand-painted gift box sleeve, and a hand-painted A6 greeting card. Make your gift extra special with our thoughtful and artistic packaging.
The reason for the charge associated with our gift wrapping service is that we offer a unique and customisable experience that goes beyond generic standard presentation gift boxes and greeting cards.
Our gift wrapping service allows you to personalise the look and feel of the gift based on your preferences. Unlike many others in the market, we provide special materials that are hand-painted by skilled artisans, offering a range of different designs for you to choose from. This level of customisation requires additional resources and materials, hence the associated charge. We believe that this attention to detail and the ability to create a truly personalised gift presentation adds value and enhances the overall gifting experience.
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Yes, in an effort to reduce our carbon footprint, we've made the decision not to include a separate gift box for clothing items. Instead, garments will be wrapped in our branded tissue paper. For products that already come in their own packaging, we will send the item in its original box. Rest assured, each item will still be carefully wrapped and will include our complimentary greeting card.
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While we currently do not offer a self-pickup service, we can make arrangements for you to collect the gift during our working hours. Please reach out to us if you require a self-pickup option, and we will do our best to accommodate your request.
Product Care Instructions
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Each product includes care labels with washing instructions; please follow them. For bamboo fabric, use cool water and delicate cycle or air drying to maintain softness and fit.
Avoid hot water, high-heat tumble drying, or prolonged exposure to direct sunlight, as bamboo fabric is heat-sensitive.
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Each product includes care labels with washing instructions.
Avoid hot water, high-heat tumble drying, or prolonged exposure to direct sunlight, as bamboo fabric is heat-sensitive.
Machine or hand wash with similar colours, and hang to dry for best results. Use a warm iron or steamer to remove wrinkles if necessary. Avoid contact with sharp objects to prevent tears in the delicate swaddle material. -
To maintain the exceptional softness and quality of your 100% bamboo hooded towel, follow these care instructions.
Machine wash it in cold water using the gentle cycle, avoiding hot or warm water. You can either tumble dry on a cool setting or hang it in the shade for best results. Please refrain from bleaching, wringing, or soaking the towel, and use a mild laundry detergent, avoiding bleach or fabric softener.
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Rest assured, our organic knit toy is entirely safe for babies to put in their mouths. It's made from 100% GOTS-certified organic cotton yarn.
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Our clothing sizes run true to size. For a comfortable fit, if your baby is 4 months old, we suggest choosing the 3-6 months size range. Please note that our clothing is loose-fitting, prioritising your baby's comfort. Going for a larger size may lead to clothing that's too big for their current age.
Please refer to our size guide here for more information.
Product Certifications
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Absolutely! We ensure that the process and final product of our clothes not only provide extra comfort but are also safe for use on babies. We are proud to have our cotton blend fabric certified by GOTS (Global Organic Textile Standard) and also OEKO-TEX® certified, further demonstrating their safety and quality.
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GOTS and OEKO-TEX® certifications are not the same, although they both focus on ensuring the quality and safety of textile products.
While GOTS certification covers the use of organic fibers and environmentally friendly processes, it does not specifically address the absence of harmful substances in the final product. On the other hand, OEKO-TEX® certification specifically tests and verifies the absence of harmful substances in textile products.
Therefore, if a clothing item has GOTS certification but does not have OEKO-TEX® certification, it means that it meets the criteria for organic and sustainable production but has not been specifically tested for harmful substances according to the OEKO-TEX® standard.
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GOTS (Global Organic Textile Standard) certification ensures that the entire production process of our clothes, from the sourcing of organic fibers to environmentally friendly manufacturing and social criteria, meets specific organic and sustainable criteria. This certification guarantees that our clothes are made with organic fibers and produced with minimal impact on the environment.
OEKO-TEX® certification, on the other hand, focuses on the safety of our clothes and verifies that they have been tested for harmful substances. It ensures that our clothes are free from substances that may be detrimental to human health, providing peace of mind for our customers.
Overall, GOTS and OEKO-TEX® certifications together assure our customers that our clothes are both environmentally friendly and safe for use, meeting high standards of sustainability, organic production, and absence of harmful substances.
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Our main fabric is a blend of sustainably sourced bamboo viscose and GOTS certified organic cotton. It has been tested to be free from harmful substances and is dyed using eco-friendly dyes. The bamboo content in our fabric provides superior softness that remains even after many washes.
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We use a blend of bamboo and organic cotton because we love how bamboo fabric helps regulate body temperature, making it perfect for babies in tropical climates. Our Kays + Kins baby clothing is designed with the tropical weather in mind. We understand that not only should the clothes be safe for babies' sensitive skin, but they also need to be cooling and soft to provide optimal comfort in warmer climates.
The combination of bamboo fabric's natural breathability and moisture-wicking properties, along with the softness and gentle touch of organic cotton, creates a clothing line that keeps your little one comfortable and cool even in hot and humid conditions. We want your baby to feel at ease and enjoy unrestricted movement while looking stylish in our carefully crafted garments.
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Each box is hand-cut, so there may be variations in the wood grain and colour. This can include areas that are light or dark in colour, as well as other natural inconsistencies that are present in all wood.
Others
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Our 15% discount code is valid for regular-priced items only, and it cannot be used in conjunction with any other promotional codes, including the sale items.
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We typically do not restock items that have gone out of stock. Our approach is to keep our collections exclusive and unique for everyone. While we may not restock, we regularly introduce new collections with refreshing designs on a quarterly basis. If you come across a design you love, we recommend grabbing it before it's sold out, as our quantities are limited to maintain exclusivity in the market.
Questions?
Let's chat.
Please email us at hello@kaysandkins.com OR
Whatsapp us at +603-7972 6535