We strive to process and ship your order as quickly as possible!

• Processing Time:

• Standard orders: 1 business day

• During sale periods: 2-3 business days due to high order volume

• Customised gift orders: 3-5 business days

• Shipping Time:

• Once shipped, your order should arrive within 2-3 business days, depending on your location.

Tracking Information:

Once your order has been shipped, you will receive an email with tracking details. If you don’t see it in your inbox, please check your spam folder.

Important:

Please ensure you enter the correct email address when placing your order. Incorrect email details may result in missing order confirmation and tracking updates.

Discount codes must be applied at checkout and cannot be added to an order that has already been placed. Unfortunately, we are unable to provide reimbursements for missed discount codes.

However, you can save your code for your next purchase, as long as it remains valid and meets the terms and conditions. We appreciate your understanding and look forward to serving you again

We are pleased to offer hassle-free returns and exchanges within 30 days from the purchase date for most items. However, please note that Sale Items, Gift Cards, and Personalised Custom Items are excluded from this policy. Please start your return here if you need to return the items you purchase.

• To be eligible for a return or exchange, the item must be in its original condition with the tag intact, unworn, unwashed, and unaltered, and it should be returned in its original packaging. Please avoid soaking the items, as colour runs due to this reason will make the item strictly non-returnable.
  
  
• Sale Items are considered FINAL SALE and cannot be exchanged or returned.
  
  
• Personalised and custom items are not eligible for return.
  
  
• For clothing sets, all items within a set must be returned together. Individual items from a set cannot be returned or exchanged separately.
  
  
• Gifts received with a purchase are non-refundable and cannot be exchanged for other items or different designs.
  
  
• All approved exchanges will be processed as store credit, which will be provided to you in the form of a gift card via email. Please note that we do not offer direct one-to-one exchanges, only store credit.
  
  
• All returned items will be assessed, and a gift card will be issued for the same value as the item paid (excluding any shipping fee). Please note that we do not offer cash refunds. The risk of the item remains with you until it is received by us.
  
  
• The return delivery fee is to be borne by you, except for defective items.
  
  
• Please ensure that you use a traceable mode of postage for returns, as we cannot accept returns via non-traceable mode of postage. Your return will be processed as a gift card equivalent to the purchase price within 7 business days from the time we receive it.
  
  
• Items purchased from KAYS+ KINS retailers or stockists must be returned to the original store. We cannot accept returns on behalf of a retailer.

Earn loyalty points with every online purchase – receive 100 points for every RM1 spent, excluding discounts, shipping fees, and payments made using Gift Cards or Store Credits.

Plus, enjoy these additional point-boosting opportunities:

• Receive a bonus of 500 points on your child's birth month when you provide their birthday.
• Create an account with us and instantly earn 250 points.
• Follow us on Instagram and receive an extra 20 points.

Stay tuned for special campaigns that offer double points – earn x2 more during campaign seasons!

No, we do not offer embroidery personalisation on our clothes and swaddles. The reason for this is our belief that these items are intended to be passed down to younger siblings and friends. As babies grow, there is a need for more space to accommodate their current-age clothing. Generally, these outgrown clothes tend to take up a significant amount of storage. If we were to embroider the baby's information on them, it would make it difficult to pass them down and would ultimately result in wastage.

Instead, we have designed keepsake boxes for you to store anything you find worth treasuring, regardless of the brand. These boxes provide a safe and dedicated space to store items that hold sentimental value. Whether it's clothing or any other item your baby has used, our keepsake boxes are perfect for preserving those cherished memories.

Each product includes care labels with washing instructions; please follow them. For bamboo fabric, use cool water and delicate cycle or air drying to maintain softness and fit.

Avoid hot water, high-heat tumble drying, or prolonged exposure to direct sunlight, as bamboo fabric is heat-sensitive.

Absolutely! We ensure that the process and final product of our clothes not only provide extra comfort but are also safe for use on babies. We are proud to have our cotton blend fabric certified by GOTS (Global Organic Textile Standard) and also OEKO-TEX® certified, further demonstrating their safety and quality.

We typically do not restock items that have gone out of stock. Our approach is to keep our collections exclusive and unique for everyone. While we may not restock, we regularly introduce new collections with refreshing designs on a quarterly basis. If you come across a design you love, we recommend grabbing it before it's sold out, as our quantities are limited to maintain exclusivity in the market.