Return + Exchange

RETURN POLICY

• We offer returns for full-priced items within 30 days of purchase for change of mind or incorrect sizing, as long as the items are unworn, unwashed, stain-free, unaltered, and with tags intact.
  
• Returns are eligible for store credit for the original item price, excluding shipping fees. However, customised or personalised gifts and items purchased on sale or during a promotion are not eligible for returns.
  
• The return delivery fee is to be borne by you, except for defective items.
  
• For defective items, we will provide a return shipping label upon review of your return request. Please ensure that you use a traceable mode of postage for returns, as we cannot accept returns via non-traceable mode of postage. Your return will be processed as a gift card equivalent to the purchase price within 7 business days from the time we receive it.
  
• Please note that we do not offer cash refunds for return or exchange orders.
  
• Items purchased from KAYS+ KINS store must be returned to the store.

HOW TO RETURN AN ITEM?

1. Log in to your account or click the provided link here.
   
2. Select the order containing the item you wish to return and click on the return button.
   
3. Provide the reason for your return and submit your request.
   
4. For defective items, please include clear pictures of the defective area.
   
5. Wait for an email confirmation regarding the status of your return request.
   

6. Once your return request is approved, you may proceed to send the item back to us at the following address:

KAYS+KINS Return,
Block A2 Commercial Space G-03,
Avara Seputeh Condonimium,
8 Jalan Klang Lama,
58000, Kuala Lumpur.

Phone: +6018-232 3366

All returned items will be assessed, and a gift card will be issued for the same value as the item paid (excluding any shipping fee). Please note that we do not offer cash refunds. The risk of the item remains with you until it is received by us.

DEFECTIVE ITEM

KAYS+KINS takes pride in offering only the highest quality products. If you find a fault with any of our items, we will do our best to replace it for you. Here's what to do if you discover a defect:

• Contact our customer service team via email, or WhatsApp at  018-232 3366
  
• Attach photos of the defect to your message. Please note that defective claims must be submitted within 7 days of receiving your order.
  
• Ensure that the item is unworn, stain-free, unwashed, unaltered, and has the clothing tags still attached.
  
• Submit your return request here.
  
• Our customer service team will contact you and provide a return shipping label for the defective item.
  
  
• Once we receive the defective item, we will send you a replacement. If the item is no longer in stock, we will issue a Gift Card or refund.